# FAQs & product support

Find the right questions for setup, recovery, care and product support.

Canonical page: https://swelup.com/support/

## Opening and setup

Follow the instructions supplied for your confirmed model. Open packaging carefully without cutting the upholstery, keep wrapping away from children, and check whether covers, cushions or connectors need arranging.

## Recovery

Ask for model-specific guidance rather than applying a universal recovery time. If the shape is unexpected, record the product reference, opening date and conditions, then take clear photographs before contacting support. Read our [recovery guide](/guides/foam-recovery/).

## Upholstery care

Care instructions depend on the actual fabric and construction. Do not assume every cover is removable or machine washable. Confirm the care label before using cleaning products, heat or water treatments.

## Business order support

Have your quotation, order reference and approved specification ready. Commercial warranty, inspection and after-sales arrangements are confirmed in the relevant agreement. This preview does not create a universal consumer warranty or return policy.

## Contact

Use the inquiry form or [WhatsApp +86 131 6162 2779](https://wa.me/8613161622779). Include the catalogue reference and a brief description. Do not include payment card information or other unnecessary sensitive information.